- Why are there holes at the end if my burner?
- My burner will not light?
- I can’t get my grill to light. What is wrong?
- My flame is not 2” high. What is wrong?
- All of a sudden, there was a drop in gas flow and my flame is very small. What do I do?
- My regulator is loose and spinning around. Is it broken?
- Why does regulator hum?
- My barbecue is experiencing excessive flare-ups. Why?
- What is the lighting hook used for?
- Can I use lava rocks or briquettes in my grill?
- Can I use my portable grill on a table top?
- The inside of my grill lid is peeling. The paint is coming off. What do I do?
- What can I do to add flavor to my food?
- Why are my cast iron burners rusting?
- Why is my porcelain cooking grid chipping and flaking?
- Why is the stainless steel on my grill turning a rust color?
Why are there holes at the end if my burner?
Those holes are designed to pull the oxygen through with the gas so that you can get your lit. It is safe to use this way.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
Check the battery.
Make sure the battery is placed properly and securely.Do you see a spark?
NOYES
- Make sure your igniter wire is connected at both ends. Push both ends into make a secure connection. Check igniter wire for tears or frays. If wire is damaged it needs to be replaced.
- Make sure your electrode is clean and dry. It must be free of rust and grease. If the electrode is dirty you must clean it. Check the ceramic body of the igniter. If it is cracked, it should be replaced.
- Try to light your grill with a match. If it will not light, refer to Question 1 above. Do a leak test and make sure that every connection on your grill is tight and secure. Check your burner and venturi tubes for spider webs or other debris. If it is dirty, it should be cleaned.
- NOTE: A venturi is located on the bottom side of the burner. It is a cylindrical shape that connects to the back of the control valve (knob).
For further assistance, please call our Customer Care Center at 1.800.762.1142.
I can’t get my grill to light. What is wrong?
- Make sure the hand valve is in the "ON" position.
- Do you have enough gas in the tank?
- Perform a leak test
- Get a squirt bottle (not a spray bottle) and fill it with 1 part liquid soap and 3 parts water.
- Soak everything from the hand valve (wheel) on the top of the cylinder to the regulator and tank orifice connection, the entire regulator hose, where the regulator hose connects to the grill and the control valves.
- Turn the gas to the "ON" position, turn all the grill knobs to "HIGH" and look for air bubbles.
- If you see any air bubbles, you have a leak. If it is at a connection, retighten. If it is the regulator hose or the control valve, it will need to be replaced. If you do not see any air bubbles, you do not have a leak.
- Check the protrusion at the end of the regulator hose. Is the brass protrusion at least than 1” long?
- No - You need to purchase or call the manufacturer of your grill for a new an updated regulator hose.
- Yes - It is an updated regulator hose.
- The regulator excess flow device may have been tripped.
- Inside the regulator is an excess flow device. This excess flow device is designed to protect your appliance from excess pressure.
- When you move or transport the tank excess pressure gets built up in the tank.
- When you open the tank the excess pressure is released. This may cause you excess flow device to trip.
- To reset the regulator disconnect the regulator hose from the tank and wait 15 minutes. This allows time for the built up pressure to dissipate and the ball barring to reset itself.
- Reconnect your regulator hose to the tank and try to ignite again.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
My flame is not 2” high. What is wrong?
The flame on smaller grills should be approximately 1/4" to 1/2” high.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
All of a sudden, there was a drop in gas flow and my flame is very small. What do I do?
Check volume of gas in cylinder.The excess flow safety device may have been activated. Refer to question 1 above.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
My regulator is loose and spinning around. Is it broken?
NO. The brass nut should be 1/4 to 1/2 turn past tight. The regulator was designed to adjust to a 14oz or 16oz canister. Thus, allowing it to move 360°.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
Most propane appliance regulators use a rubber diaphragm to control the amount of fuel allowed to the control valves. If the propane tank has been overfilled, or it is a hot day outside, it is possible for this rubber diaphragm to vibrate. As it vibrates, it creates a humming noise. This noise, although annoying, is perfectly safe, and should go away in time.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
My barbecue is experiencing excessive flare-ups. Why?
Food drippings coming into contact with the hot flames of the burner cause flare-up. Some flare-up is normal, but excessive flare-ups are most often caused by a build up of grease catching fire. To avoid large flare-ups, or possible grease fires, it is best to clean the grill periodically. The heat of the burner will burn off any excess grease on the bottom side. Also, ensure that the bottom of the casting is kept clean of any grease or cooking debris.It is also recommended that you cut away as much fat from your meats as possible to cut back on the drippings.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
What is the lighting hook used for?
The lighting hook is used to light your burners when the igniter is not working. The tool is designed to be safer than attempting to light your burner with just a match. Simply place a match in the spring coiled end, turn on the burner and light.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
Can I use lava rocks or briquettes in my grill?
NO. Our grills are designed with a heat plate. The heat plate distributes and maintains the heat evenly throughout the surface area of the grill. The use of lava rocks or briquettes would obstruct the designed airflow.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
Can I use my portable grill on a table top?
NO. Do not place grills on or near any combustibles. This is a fire hazard. Our grills are NOT tabletop models. Place grills on the ground only.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
The inside of my grill lid is peeling. The paint is coming off. What do I do?
The inside of the lid is not painted. Baked on grease buildup has turned to carbon and is flaking off. Clean thoroughly.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
What can I do to add flavor to my food?
Moistened wood chips. Make a bowl out of foil and put moistened wood chips inside the foil bowl and place on top of heat plate. Your grill will naturally become more seasoned every time you use it.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
Why are my cast iron burners rusting?
The cast iron burners will rust. This is a natural oxidation process. Proper maintenance includes regular cleaning of the burner orifices (holes). A thin wipe with vegetable oil helps to maintain their integrity or taking a wire brush and gently scrubing the burners will remove the rust.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
Why is my porcelain cooking grid chipping and flaking?
The cooking grids are made of stainless steel and are coated with porcelain. Once the porcelain is cracked, the heat expands the crack and causes it to bubble and when it dries it will begin to flake off. To clean the porcelain cooking grid, you should use a Teflon safe scouring pad, hot water and a liquid grease fighting detergent.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
Why is the stainless steel on my grill turning a rust color?
This is a natural occurrence. The heat and oxidation turns the stainless steel a rust color. This can be polished with a good stainless steel cleaner.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
