For further assistance, please call our Customer Care Center at 1.800.762.1142.

Is the UniFlame^® Indoor Electric Fireplace expensive to operate?

No, the UniFlame^® Indoor Electric Fireplace is 100% energy efficient; for only about $0.03/hr* you can experience the warmth, ambiance and romantic flame or for about $0.09/hr* you can use the flame and heat feature.
* Based on $0.10 per 1kW-hr electricity cost. Actual costs may vary.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

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Will the UniFlame^® Indoor Electric Fireplace provide warmth and comfort in any room (large or small)?

The UniFlame^® Indoor Electric Fireplace provides a warm, gentle, and even heat over a wide area. The UniFlame^® Indoor Electric Fireplace will provide about 5,118 BTUs (1,500 Watts) of total heat.*

Working with your home's primary heating system, the UniFlame^® Indoor Electric Fireplace will help take the chill out of any sized room.

*Most natural gas fireplace produce 20,000 BTUs or more BTUs, and an average size house will need 90,000 BTUs.Will the

For further assistance, please call our Customer Care Center at 1.800.762.1142.

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UniFlame^® Indoor Electric Fireplace operate without the heat "ON"?

Yes, the UniFlame^® Indoor Electric Fireplace will operate without the heat or flame "ON". Simply turn "OFF" the heat switch on the control panel or remote control.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

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Can the flame height be adjusted?

Yes, the UniFlame^® Indoor Electric Fireplace comes with a remote control that can adjust the flame height higher or lower. You can also adjust the flame effect from the unit's control panel.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

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Can the heater level be adjusted?

Yes, the UniFlame^® Indoor Electric Fireplace comes with a remote control that can adjust the heat higher or lower.You can also adjust the flame effect from the unit's control panel.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

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Where can I place my UniFlame^® Indoor Electric Fireplace?

Your UniFlame^® Indoor Electric Fireplace can be placed anywhere there is a level and dry area. (Please see owner's manual for correct placement).

This makes the UniFlame^® Indoor Electric Fireplace perfect for your living room, family room, dining room, bedroom, just make sure there is an outlet close

For further assistance, please call our Customer Care Center at 1.800.762.1142.

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Is the UniFlame^® Indoor Electric Fireplace safe?

The UniFlame^® Indoor Electric Fireplace is certified for use in North America. There are no chemicals or combustibles used to create the flame. This means you do not have to worry about any oxygen depletion or carbon monoxide poisoning.

Since there are no chemicals or combustibles used to create the flame, the glass always stays cool to the touch. This also means you do not have to worry about your child(ren) and pet(s) touching the glass.

Since this does not produce any humidity, this will not contribute to indoor moisture or mold

For further assistance, please call our Customer Care Center at 1.800.762.1142.

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How much heat does the UniFlame^® Indoor Electric Fireplace produce?

The UniFlame^® Indoor Electric Fireplace uses a 1,500 Watt fan that produces approximately 5,118 BTUs/HR.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

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Why should I put my UniFlame^® Indoor Electric Fireplace on it's own circuit?

When running at full capacity, your UniFlame^® Indoor Electric Fireplace will require between 12 and 14 amps. The standard circuit has a capacity of 15 amps. This does not allow a lot of electricity to be used by other appliances.To see if your circuit has enough space available or to create another circuit for your UniFlame^® Indoor Electric Fireplace, please call an certified technician.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

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Can I use an extension cord?

Yes, If you have to use an extension cord make sure the extension cord is a 3-prong cord, and is no. 14 AWG minimum size and rated not less than 2,000 watts. Do NOT use a 16 gauge extension cord.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

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