Frequently Asked Questions

Propane Safety FAQs

• add Is it safe to use a standard propane tank to refill a one-pound camping cylinder? It is possible to buy third-party products that allow this.

  According to the U.S. Department of Transportation's (DOT) Pipeline and Hazardous Materials Safety Administration (PHMSA), you should never refill a DOT 39 cylinder such as a one-pound camping cylinder. It is dangerous and deadly. Watch this video for more information.
  
  For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

• add Your label says not to store the tank under my grill. Why?

  That label caution refers to spare or extra tanks, or if you store your grill indoors. You may keep a tank connected to your grill, as long as the grill remains outside.
   

   

    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

• add How do I leak check?

  Blue Rhino recommends checking your propane tank for leaks prior to every cookout. Don't check with a match or open flame - use this process instead. Also, check appliance valve connections to make sure they do not leak.

   

  
  
  For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

• add Propane Safety

  With Blue Rhino, propane safety info is close at hand when you need it.

   

  
  
  For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

• add I have a mobile home with a horizontally mounted tank. Can I use Blue Rhino?

  No. Blue Rhino only sells standard grill tanks that should remain upright at all times.
  
  
  For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

• add Do you have any safety suggestions for grill usage?

  Here are some important safety tips to keep in mind when using your grill:

  • Always follow manufacturer's instructions for assembly, operation, maintenance, repair and storage. Consult owner's manual.
  • Always turn control knobs to OFF and tank valve to CLOSED when not in use.
  • Make sure tank has the right connection for your grill.
  • Inspect grill and tank before each use for damage or wear. Replace worn grill parts as needed, especially hose(s) and regulators.
  • Never operate grill if parts are damaged, missing or improperly installed.
  • Before lighting grill, always OPEN grill lid.
  • Never move a grill that is in use.
  • Never allow children to operate a grill or play around a grill.
  • Use long handled utensils and flame retardant mitts to avoid burns.
  • Use baking soda to control grease fires.
  • Have a fire extinguisher handy.
  • To reduce flare-ups, trim excess fat from meats, replace greasy lava rocks or ceramic briquettes, and keep grill clean.
  • Wipe the grid with a clean cloth after using a wire brush. Click here for more information on using a wire brush.

  
  
  For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

• add Are there any safety steps I should keep in mind when using my propane tank?

  Please keep these important propane tank tips in mind at all times:

  • Using soapy water, check tank and valve for leaks. Open the valve but leave the appliance off while testing. See the side of your Blue Rhino tank for more info or click here to view the video.
  • Never store a spare tank beneath a grill.
  • Always store tanks upright.
  • Never store a tank in temperatures of 125 degrees F or more.
  • When transporting, secure tank upright in a well-ventilated area of your vehicle. Drive directly to where it will be used. Do not allow tank to sit in a vehicle unattended.
  • Never use or store a propane tank indoors.
  • If storing your grill indoors, disconnect tank. Move tank to a secure, well-ventilated location outdoors.
  • Do not try to repair a damaged tank or tank valve.
  • Take a damaged tank to a qualified propane supplier for repairs or disposal.
  • Ensure the tank valve handle is in the "Closed" position when the tank is not in use.

  
  For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

• add What do you recommend people do with propane tanks during a storm?

  Rain or shine, propane tanks should always be stored upright (never on their side) in a well-ventilated area. In the event of a severe storm, consider securing your tanks against high winds. Use a bungee cord or rope to anchor the tank, but make sure it remains upright, in a well-ventilated area, and away from any potential sources of ignition.